NIIT’s experts have broad and deep experience in creating effective, virtualized versions of almost every kind of live training intervention imaginable. We will work with you to rapidly analyze your current hands-on training activities and convert them quickly for virtual delivery. This engagement includes the following activities:

1. Source and deploy the software tools that are needed to support virtual facilitation activities.
2. Perform LMS integration.
3. Upskill instructors for virtual facilitation.
4. Optimize course content for virtual delivery.
5. Implement new online assessments and certifications.

You’ve put temporary measures in place to address your immediate issues in learning delivery. Now it’s time to define your standard operating procedure for the next 3-6 months.

NIIT’s experts will help you analyze your current state, prioritize conversion targets, and create a detailed roadmap for implementing a world class virtual training delivery program. This engagement addresses all your content, technology, and resource needs, helping you to:

1. Identify the educational activities that must continue over the next 3-6 months.
2. Divide these critical educational activities by their complexity: simple, medium, and complex conversion cases.
3. Prioritize activities by their criticality: high priority that cannot be disrupted, medium priority that must be rescheduled to occur in the next 6 months, and low priority activities that are desirable but not strictly necessary.
4. Identify the software tools required to support your virtual facilitation activities.
5. Map out any infrastructural changes required, e.g. LMS integration, firewall adjustments, etc.
6. Develop a virtual facilitation upskilling program.
7. Determine the best approach to optimizing course content for virtual delivery.
8. Choose your online assessment / certification approach.
9. Identify face-to-face activities that will need to be virtualized, e.g. role plays or team activities.
10. Identify hands-on training that will need to be virtualized, e.g., equipment labs.
11. Analyze resource needs, timing, and budgeting.
12. Create a change management plan.
13. Create a communication plan.
14. Complete a detailed roadmap.

Your customer trainers may not be used to delivering training virtually and now may need some coaching on remote delivery. This toolkit has been created to support customer trainers that could use coaching and practice with an expert virtual trainer. The kit also provides live production support for the remote sessions, including scheduling, moderating the sessions and breakouts. In addition, the toolkit includes quick reference materials for specific tool functionality and virtual delivery best practices.

The platform agnostic features of the toolkit include:

• Best practices for delivering remotely from a trainer’s perspective
• Live practice with an expert trainer to prepare for the virtual delivery
• The ability to leverage actual content in the training to help prepare trainers for remote training
• Moderation of the training session from an Eagle expert moderator including chat, question pacing and tech support

The functionality consultation is platform-specific and includes:

• Skype for business
• Zoom for business
• Adobe Connect for business
• WebEx

Many of your classroom activities may not require real-time interactions with a facilitator at all. Now is the time to convert them to more efficient, self-paced learning online. NIIT has the expertise, tools, and templates you need to execute rapid conversion of ILT to self-paced eLearning.

Our rapid digitization will help you:

1. Review your current ILT materials in order to identify the key changes to be made.
2. Map your existing ILT training activities to NIIT’s eLearning playbook.
3. Customize our templates to reflect your organization’s brand - look, feel, and tone.
4. Create any media and graphics required to support learning.
5. Optimize content for the eLearning format.
6. Construct your solution using NIIT’s NCAP rapid development digital tool suite.
7. Test your solution.
8. Deploy your solution, including LMS or LXP integration.

Despite the crisis, you have a number of scheduled training events that must occur. These include mandatory training for specific job roles or tasks, legal compliance requirements, license to operate mandates, and certification requirements. NIIT’s learning experts will ensure that you get these events online with minimal disruption. We will also help you engage any internal and external stakeholders needed to review or sign off on your training conversion.

In this engagement, we will:

1. Identify all training activities that must be delivered for any reason.
2. Identify all stakeholders involved in specifying the requirements for these training activities, e.g., your HR, IT, or finance experts, or outside regulators.
3. Create an initial approach proposal for converting activities to virtual online delivery.
4. Consult with stakeholders to refine your approach and secure permission to proceed with training conversion.
5. Design an online testing protocol.
6. Design a secure data collection analysis and storage approach.
7. Create a communication plan.
8. Create a schedule to design, develop, and deploy the training.

Your company has an ongoing hiring program that requires new employees to be onboarded on schedule, even in the face of crisis. NIIT’s experts can help you rapidly convert your existing new hire onboarding program to a 100% virtual online experience.

Your organization’s hiring schedule can continue uninterrupted as we work together to:

1. Source and deploy software tools needed to support virtual facilitation activities.
2. Perform LMS integration.
3. Upskill instructors for virtual facilitation.
4. Create a guide for personnel who play a role in onboarding delivery, e.g. senior executives.
5. Adjust program content for virtual delivery.
6. Review your current program activities in order to identify the key improvements and optimizations to be made.
7. Identify program activities that can be made self-paced.
8. Map those activities to NIIT’s eLearning playbook.
9. Customize our online activity templates to reflect your organization’s brand - look, feel, and tone.
10. Define social media approach for social and collaborative activities.
11. Create required media and graphics.
12. Optimize content for online virtual delivery.
13. Construct your solution using NIIT’s NCAP rapid development digital tool suite.
14. Test your solution.
15. Deploy your solution, including LMS or LXP integration.

Your sales teams have probably been used to setting up in-person meetings with prospects. As the current crisis has abruptly caused teams to practice physical distancing, your teams need support on how to master the art of selling remotely. The Virtual Selling Skills Package, from our Eagle Productivity Solutions division, includes a focus on the soft skills of how to sell remotely and is platform agnostic. The package includes minor platform functionality but focuses mainly on how to manage presenting your assets live. Troubleshooting and common pitfalls are also covered.

Topics include:

• Selling through a remote platform (customized to the platform)
  • How to present assets – digital visual aids
  • How to manage the tool to present content and engage prospects
  • Best practices for virtual selling skills
  • Tech tips and tricks for your platform
  • Common pitfalls
  • Scheduling component, basics of platform
  • Practical application
  • Post call activities pull through

NIIT’s award-winning platform for enabling extended enterprise sales and operations teams comprises of multi-faceted systems and an analytics platform. The platform allows the customization of sales journeys and operational workflows and enables user request process flows, tracking and monitoring processes, reporting and dashboards. The platform enables seamless and immersive digital learning experiences through an intuitive, mobile and data-driven approach to build and enhance the skills of extended enterprise teams.

How it works:

1. Conduct a set of pre-launch workshops to map out your technical requirements, including all existing content and required system integrations.
2. Launch the Platform with all required basic functionality live on day one.
3. Conduct detailed user journey workshops to meticulously analyze the needs and wants of your key audiences.
4. Create a roadmap that details the specific user experience and feature enhancements that will release over time.
5. Design analytics system.
6. Create a steering group of executive sponsors from NIIT and your teams to review progress and adjust priorities.
7. Conduct periodic reviews of analytics.
8. Implement upgrades on a continuous, rolling basis.

Adobe, along with all major browsers, will end support for Flash in 2020. The sudden additional pressure on digital learning solutions to carry the load for your organization makes it more urgent than ever to convert Flash-based content into modern HTML. Through years of handling major legacy content transformation efforts for large organizations, we have refined a methodology for maintenance and migration projects. We’ll work with you to find a swift, strategically minded approach for modernizing your most critical legacy material and keeping it readily available.

In this engagement, we will:

1. Review your enterprise-wide content and create a content matrix.
2. Action each entry in the content catalog based on your needs (retire, refresh, build, enhance).
3. Classify each entry in the catalog according to its target platform, expected usage, go-live sequence, business continuity considerations, and regulatory and compliance requirements.
4. Build a roadmap for each stream of digitization.
5. Build the VED (Vital, Essential, Desirable) matrix to prioritize maintenance and development efforts.
6. Conduct enhancement blueprinting and workstream definition.
7. Redeploy content assets as appropriate to their respective update strategy (platform shift, spot maintenance, new build).
8. Enhance, blend, curate, test, and integrate content in priority batches, as per the defined roadmap.

With the rise of informal learning and the increasing variety of digital learning resources available, content curation has become an essential element in L&D strategy. For our clients, the definitive challenge in content curation today is to avoid inundating learners with a surge of information - a challenge only deepened by the present crisis and the unprecedented importance it places on digital learning. What is needed more than ever is the capability to surface essential learning resources in a structured, targeted manner. You need a partner who can help you funnel critical content to the learners who need it.

NIIT’s rapid pathway design, content curation, and learner engagement services can help you drive attention to suggested learning topics aligned to business needs. This will formulate structured learning pathways to guide learners on their development journeys, provide “single-window” access to all relevant content across internal and external libraries, and develop engagement campaigns to speed and smooth your content transition.

We will:

1. Define the content scope, format, and search strategy (AI or manual).
2. Capture learner profiles, through demographic research, to support learning pathway definition.
3. Find relevant learning assets aligned to key business priorities - internal sources, external sources, and existing learning assets.
4. Review and categorize the available learning assets to facilitate curriculum streamlining and user search and filtering.
5. Evaluate asset blend for enhanced learner engagement and experience.
6. Obtain subject matter expert sign-off on learning assets for accuracy and relevance.
7. Append description, titles, key words, duration, asset level, and more, to create a complete curated learning asset.
8. Publish and archive curated assets.
9. Craft and follow a periodic maintenance plan to repair broken links, deliver periodic updates, and more.